At Gentle Heart Cavoodles, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles.
What we collect
We only collect what we need to help you and care for our puppies:
- Information you give us through our enquiry, application and priority-list forms — such as your name, email, phone number, and details about your home and the puppy you're hoping for.
- Payment information when you pay a deposit. This is processed securely by our payment provider (Stripe) — we never see or store your full card details.
- Basic technical information your browser provides when you visit the site (such as device and browser type), used only to keep the site running well.
How we use it
We use your information to:
- respond to your enquiries and applications;
- manage our priority list and match you with a suitable puppy;
- arrange your deposit, collection or delivery, and keep you updated;
- meet our record-keeping and legal obligations.
Who we share it with
We do not sell your personal information, and we never share it for marketing by others. We only share it with the trusted services we use to run our business — for example our payment provider (Stripe) and our website and email hosting providers — or where we are required to by law.
Keeping it secure
We take reasonable steps to protect your information and limit access to it. No method of transmission over the internet is completely secure, but we work hard to safeguard your details.
Your choices
You can ask us to access, correct or delete the personal information we hold about you at any time — just get in touch.
Changes
We may update this policy from time to time as our practices or the law change. The current version will always be available here.
Contact us
For any questions about your privacy, email us at enquiries@gentleheartcavoodles.com.au.